Privacy policy

We are committed to protecting your privacy and keeping your information secure.

This policy provides transparent information about the personal information that The Forge Partnership Ltd collects, and the ways in which The Forge Partnership Ltd uses that personal information.

In handling your information:

• We will ensure your data is protected and your privacy is kept
• We will only collect and process your data when necessary
• We will not sell, let, or in any way distribute or make public your personal information
• We will never spam you
• The Forge Partnership Ltd processes Personal Data as a Controller, as defined in the Directive and the GDPR.

If you have any questions or concerns, you can email us at hello@theforgepartnership.com.

Collecting personal information

The Forge Partnership Ltd may collect and use the following kinds of personal information:

• Personal details and contact information
• Demographic information, such as postcode, preferences and interests
• Information about your use of this website (including cookies)
• Financial information, such as credit / debit card numbers
• Your website interaction information: anonymous IP address, geological location, device and operating system, internet browser type and version, URLs and activity on this website
• Information that you provide for completing a web form or mailing list subscription on the website
• Information about transactions carried out over this website
• Cookies, which enable the website to remember your information if you return to the site
• Any other information that you send to the company

Using personal information

The Forge Partnership Ltd may use your personal information:

• To provide or supply the products or services that you purchase
• For internal record keeping and accounting
• For the improvement of our products and services
• For the transmission by email of promotional materials that may be of interest to you
• To contact you for market research purposes by email, telephone, fax or mail
• To personalise the website for you
• To enable your access to and use of the website services

Fathom Analytics

In line with our commitment to privacy and providing an improved user experience, we have transitioned from Google Analytics to Fathom Analytics, a privacy-centric analytics service.

Fathom Analytics offers us insights into user interactions with our site without using cookies or infringing on your privacy. This transition supports a more engaging user experience, aligns our practices with the latest privacy standards, and eliminates the need for cookie consent for analytics purposes on our site.

Software and third-parties

The Forge Partnership Ltd will use software and trusted third-parties to fulfil our contractual obligations to you in the performance of our services and completing transactions. By requesting information or delivery of a service and product, we process your data under the lawful basis of contract.

By registering with us, purchasing or requesting a service, you understand and agree that personal information you provide may be held on:

• Clearbooks
• AirTable
• Asana

The Forge Partnership Ltd does not sell or rent your personal data to marketers or unaffiliated third parties.

The Forge Partnership Ltd will ensure they have contracts with them that confirm your data will be processed following GDPR regulations.

The Forge Partnership Ltd may disclose your personal information to the extent required by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data

The Forge Partnership Ltd has a GDPR Policy in operation and will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

The Forge Partnership Ltd will store all the personal information you provide on its secure servers. We will never provide access to our databases to a non-trusted third party detailed in this policy.

Information relating to electronic transactions entered into via this website will be protected by encryption technology.

An external PCI compliant payment gateway handles all payment transactions.

Under the GDPR rulings, we would inform our users within 72 hours if any breach of security occurs that might compromise your data.

How you can restrict or access your personal data

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can leave unchecked to indicate that you do not want the information to be used for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to The Forge Partnership Ltd, 24 Oxford Street, Whitstable, CT5 1DD, United Kingdom, emailing us at hello@theforgepartnership.com, or unsubscribing via the unsubscribe link on a marketing email.

You may request details of personal information which we hold about you, by applying in writing to the address above or email us. We will supply this information within 30 days.

The right to be forgotten

We will retain your personal information only for as long as necessary, whilst retaining legal requirements for maintaining financial records. You have the right to instruct us to delete all the personal information held.

Cookies

When you enter a site, your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not contain any personal identifying information about a visitor or their location.

Changes to this policy

The Forge Partnership Ltd may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes. This policy is effective from 16 March 2022.

Contact The Forge Partnership Ltd

You can contact us at any point to request access to, correct, or delete information that The Forge Partnership Ltd has about you. If you have any questions about this privacy policy or our treatment of your personal information, please write to hello@theforgepartnership.com.

Should you feel there may be a problem in how your data has been handled, you can also complain to the Information Commissioner's Office (ico.org.uk).